Key Responsibilities (but not limited to)

Customer Experience: Be the first impression of KIIH by delivering outstanding customer service to every athlete and family.

Responsibilities include:

• Answering phone calls, emails, and text messages promptly.
• Assisting families with registrations and program selection.
• Following up on new inquiries and prospective clients.
• Maintaining positive relationships with current families.
• Resolving concerns professionally and efficiently.
• Creating a welcoming and organized experience for every customer.

Administrative Operations

Ensure the organization operates efficiently through strong administrative systems and organization.

Responsibilities include:

• Manage registrations, payments, and participant records.
• Maintain WellnessLiving and other business software.
• Organize office files and digital records.
• Coordinate scheduling for programs, private lessons, camps, and clinics.
• Support payroll preparation, bookkeeping, and reporting.
• Order office supplies and maintain inventory. 



Program Support & Growth

Support the continued growth and success of KIIH programs.

Responsibilities include:

• Assist with enrollment and retention initiatives.
• Coordinate communications for camps, clinics, and seasonal programs.
• Support tournaments and special events.
• Help families understand the best program pathway for their athlete.
• Identify opportunities to improve the customer experience and increase participation.

Marketing & Communication

Support communication efforts that strengthen relationships with athletes and families.

Responsibilities include:

• Update website announcements.
• Assist with social media posts.
• Coordinate email newsletters and program communications.
• Promote camps, clinics, and special events.
• Support community outreach initiatives.

General Office Duties

• Maintain a clean and organized office environment 
• Order supplies and manage inventory 
• Prepare reports and assist with light bookkeeping as needed 
• Support other team members and leadership as necessary 

Qualifications

Reqired

• Outstanding organizational skills.
• Exceptional communication skills.
• Customer service mindset.
• Strong computer skills.
• Ability to multitask in a fast-paced environment.
• Self-motivated and dependable.
• Professional demeanor.
• Ability to maintain confidentiality.

Preferred

• Office management or administrative experience.
• Youth sports or recreation experience.
• Experience with WellnessLiving, Microsoft 365, Monday.com, or similar software.
• Basic bookkeeping knowledge.
• Marketing or social media experience.

Compensation

Part-Time Hybrid Position

Salary: $25,000–$30,000 annually, depending on experience

Approximately 20–25 hours per week

Flexible schedule with a combination of office and remote work

Opportunity for increased responsibilities and compensation as KIIH grows

Why Work For US

KIIH provides an opportunity to impact the lives of motivated athletes by helping them hone their athletic skills and become the best people they can be. We take pride in establishing long-term relationships focused on assisting skaters to achieve their goals and dreams. Along the way, we try to have as much fun as possible.